floor decor refund policy

Understanding Floor Decor's Refund Policy

Floor Decor is a popular destination for homeowners and contractors looking for a wide range of flooring options. With a vast selection of products and a strong online presence, Floor Decor has become a go-to choice for many. However, as with any online purchase, there may be instances where customers need to return or exchange a product. This is where Floor Decor's refund policy comes into play.

The Basics of Floor Decor's Refund Policy

Floor Decor's refund policy is designed to provide customers with a hassle-free experience. The company offers a 30-day money-back guarantee, allowing customers to return products that do not meet their expectations. To initiate the return process, customers must contact Floor Decor's customer service team within 30 days of delivery. The team will then provide a Return Merchandise Authorization (RMA) number, which is required for all returns.

Eligibility for Refunds

Not all products are eligible for refunds. Floor Decor clearly outlines the exceptions to its refund policy. These include:

• Special order items
• Custom or made-to-order products
• Products that have been installed or used
• Products that are missing parts or have been damaged

It's essential to carefully review the product description and specifications before making a purchase to ensure that it meets your needs.

The Refund Process

Once the RMA number is obtained, customers must return the product in its original packaging and condition. Floor Decor recommends using a shipping method that provides tracking information, as the company is not responsible for lost or damaged returns. Upon receipt of the returned product, Floor Decor will process the refund within 5-7 business days.

Refund Methods

Floor Decor offers two refund methods: exchange or store credit. If a customer chooses to exchange a product, they will receive a store credit for the full amount of the original purchase. This credit can be used towards a new purchase on Floor Decor's website. Alternatively, customers can opt for a refund to their original payment method. Please note that refunds may take up to 10 business days to appear on the customer's credit card or bank statement.

Conclusion

Floor Decor's refund policy is designed to provide customers with a flexible and hassle-free experience. By understanding the policy's terms and conditions, customers can make informed purchasing decisions and avoid any potential issues. Remember to carefully review the product description, check the eligibility for refunds, and follow the return process to ensure a smooth transaction.