floor decor return policy
Understanding Floor Decor's Return Policy
When shopping for flooring and decorative items, it's essential to understand the return policy of the retailer. Floor Decor, a leading flooring and home decor store, has a return policy in place to ensure customer satisfaction. In this article, we'll delve into the details of Floor Decor's return policy, so you can make informed purchasing decisions.
Floor Decor allows returns within a specific timeframe, and not all items are eligible for returns. You can return most items within 30 days of delivery or in-store pickup. However, some items, such as special orders, installed products, and certain flooring materials, are non-returnable. It's crucial to review the product description and return policy before making a purchase.
Initiating a Return
To initiate a return, you'll need to contact Floor Decor's customer service department within the 30-day return window. You can reach out to them via phone, email, or through their website. Ensure you have your order number, product details, and reason for return ready. The customer service team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number.
Return Shipping and Refunds
Floor Decor offers a convenient return shipping process. You can use their pre-paid return shipping label or arrange for your own shipping method. Once the returned item is received and inspected, Floor Decor will process your refund. Refunds are typically issued within 5-7 business days and will be credited back to the original payment method.
Exceptions and Restocking Fees
Certain items, such as special orders, may incur a restocking fee. This fee varies by product and will be deducted from your refund. Additionally, Floor Decor reserves the right to deny returns if the item is not in its original condition or if the return is deemed unauthorized.
Tips for a Smooth Return Experience
To ensure a hassle-free return experience, make sure to:
- Review the product description and return policy before purchasing
- Keep all original packaging and accessories
- Contact customer service promptly to initiate the return process
- Use the pre-paid return shipping label or arrange for your own shipping method
By understanding Floor Decor's return policy, you can shop with confidence, knowing that you're protected in case you need to return an item. Remember to carefully review the return policy and product details before making a purchase, and don't hesitate to reach out to customer service if you have any questions or concerns.