floor decor tile return policy

Understanding Floor Decor's Tile Return Policy

When it comes to purchasing tiles for your home or office, it's essential to understand the return policy of the retailer. Floor Decor, a popular tile store, has a specific return policy for its customers. In this article, we'll delve into the details of Floor Decor's tile return policy, so you can make informed decisions when shopping for tiles.

What is Floor Decor's Return Policy?

Floor Decor offers a 30-day return policy for all its products, including tiles. This means that if you're not satisfied with your purchase, you can return it within 30 days of delivery. However, there are some conditions and exceptions to this policy, which we'll discuss later.

Exceptions to the Return Policy

While Floor Decor's return policy is quite lenient, there are some exceptions to keep in mind. For instance, special order items, including custom-cut tiles, are non-returnable. Additionally, any tile that has been installed or used is also not eligible for return. It's essential to inspect your tiles carefully before installing them to ensure they meet your expectations.

How to Initiate a Return

If you need to return a tile, you'll need to initiate the process by contacting Floor Decor's customer service department. You can do this by phone, email, or through their website. Be prepared to provide your order number, the reason for the return, and any other relevant details.

Refund and Exchange Process

Once your return is approved, you'll receive a refund or exchange, depending on your preference. Refunds are typically processed within 5-7 business days and will be issued in the original form of payment. If you opt for an exchange, you'll need to place a new order for the replacement tiles, and Floor Decor will provide a prepaid return shipping label.

Tips for Avoiding Returns

To avoid the hassle of returns, it's essential to carefully plan your tile purchase. Here are some tips to keep in mind:

- Measure your space accurately to ensure you order the correct quantity of tiles.

- Check the product description and specifications to ensure the tile meets your needs.

- Order a sample tile before making a larger purchase to ensure the color and quality meet your expectations.

- Inspect your tiles carefully before installing them to ensure they're free from defects or damage.

Conclusion

Floor Decor's tile return policy is designed to provide customers with peace of mind when making a purchase. By understanding the policy and its exceptions, you can shop with confidence. Remember to carefully plan your purchase, inspect your tiles before installation, and contact customer service if you need to initiate a return.